Health system design
A well-trained care team is only the first step in providing affirming care for the LGBTQIA+ community. From transportation to medical billing and coding staff, members of the LGBTQIA+ community can experience harm at multiple touch points throughout your care delivery system.
QTS will help explore the ways in which your system upholds the gender binary and reinforces negative outcomes for the LGBTQIA+ community. Working through a systems lens and utilizing patient journey mapping, qualitative and quantitative research, and existing literature and best practices, QTS will help improve affirmation and care at every step of a patient’s care journey.
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Conducting documentation audits to maximize inclusivity in your system
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Gaining competency in best practices for working with and supporting trans and gender diverse communities
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Trainings tailored to specific audiences (i.e. Public Safety, Patient Transport, Call Center)
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Reviewing and developing policy as it pertains to LGBTQIA+ population
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Creating affirming spaces and understanding how current practice designs impact reception and perception of care
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Assessing systems with a focus on inclusivity